Retail Voice

Live and hybrid voice for retail conversations.

Human agents augmented with AI assist, smart routing, and consent-first scripts. Built for high-volume retail, lending, healthcare and field-service.

Explore Platform
Agent Console
Caller
Sam · VIP
Intent
Reschedule
AI Assist
"Confirm new slot Thu 2pm, mention $20 voucher policy."
Next-best-action
Offer 6-month VIP extension · +$240 LTV

Trusted by operations & risk teams worldwide

Mirage.
OASIS BANK
Saffron Health
<duneworks/>
CARAVAN LOGISTICS
Northwind Capital

Capabilities

A retail-grade calling stack.

From queues and scripts to QA and compliance — everything live agents need.

Smart routing

Skills, language, value, history — route every caller to the best-fit agent.

AI Assist

Live coaching, next-best-action and answer suggestions during the call.

Quality & QA

Auto-score 100% of calls against your rubric — no more sampling.

Consent capture

Verbal consent flows with timestamp, transcript and audio evidence.

Wrap-up automation

Dispositions, notes and CRM updates filled in for the agent.

Workforce KPIs

Occupancy, AHT, FCR, CSAT — live and historic, per agent and team.

The detail

Agents love it. Customers feel it.

Retail Voice merges the best of human empathy with AI augmentation. Agents move faster, stay compliant, and never lose context.

  • ✦Whisper coaching during live calls
  • ✦One-click hand-off from AI Voice to a human
  • ✦Built-in QA scoring on every interaction
  • ✦PCI/PII redaction during recording & transcription
  • ✦Native CRM connectors (Salesforce, HubSpot, Zendesk)

Business Impact

Shorter calls. Bigger baskets. Happier agents.

Retail Voice gives every agent a calm, expert co-pilot. Average handle time drops, first-call resolution rises, and upsell opportunities surface mid-conversation — without adding headcount.

  • Lower cost-to-serve — shorter calls and fewer escalations across the floor.
  • Grow basket & LTV — NBA prompts surface upsell windows agents would miss.
  • Reduce attrition — agents spend less time on wrap-up, more on customers.
  • Pass every audit — 100% of calls QA-scored, redacted and consent-captured.
AHT reduction
−28%
with live AI Assist on
FCR improvement
+19%
first-call resolution rate
Upsell attach
+41%
with NBA prompts surfaced
Indicative payback curve
based on customer deployments
Month 1Q1Q2Q3Month 12

Get in touch

Make your contact center exceptional.

See Retail Voice on a real workflow you choose — live, on your floor.

hello@desertlink.io