API · Real-Time KPI

A developer-first real-time KPI API.

REST & webhooks streaming live KPIs, call events, transcripts and KYC outcomes. Sub-second latency, idempotent, OpenAPI-documented.

Explore Platform
POST /v1/calls
200 OK · 184ms 
{
  "to":   "+15551234567",
  "from": "+18005550199",
  "agent": "aria-v3",
  "metadata": { "campaign": "renewal-q2" }
}
call_id c_8af23 · 99.99% SLA

Trusted by operations & risk teams worldwide

Mirage.
OASIS BANK
Saffron Health
<duneworks/>
CARAVAN LOGISTICS
Northwind Capital

Capabilities

Built for builders.

Everything you need to ship voice, identity and insights into your product.

REST + Webhooks

Idempotent endpoints, signed webhooks, and retry-safe event delivery.

OpenAPI spec

Auto-generate SDKs in any language from our published spec.

Streaming KPIs

Subscribe to live metrics — AHT, FCR, CSAT, queue depth — via SSE or websocket.

Sandbox & test mode

Simulate calls, KYC outcomes, and edge cases without touching prod.

Rate limits you can live with

10k req/min standard, burst-friendly, with clear 429 headers.

99.99% SLA

Multi-region, active-active — with credits if we ever miss it.

The detail

Stream KPIs into your own stack.

Push events directly to Kafka, Kinesis, or your webhook endpoint. Pull aggregates via the metrics API any time.

  • ✦Signed webhooks (HMAC SHA-256)
  • ✦Per-tenant API keys with scopes
  • ✦Rate-limited generously, with burst credits
  • ✦Replayable event streams (last 30 days)
  • ✦Granular RBAC and audit logs

Business Impact

Plug in. Replace a quarter of your roadmap.

One integration replaces a stack of vendors — and a stack of bills. KPIs flow into the dashboards your execs already love, and your engineers ship features instead of plumbing.

  • Sell new products faster — ship voice or KYC features in days, not quarters.
  • Charge for what you couldn't measure — per-call, per-verification billing made simple.
  • Retire legacy vendors — one bill, one contract, one signed audit trail.
  • Empower revenue teams — real-time KPIs in Looker, Tableau, or wherever you live.
Vendor consolidation
−$340k
avg. annual platform savings
Time to integrate
<5d
first event to production
Eng hours saved
1,800/yr
vs. building in-house
Indicative payback curve
based on customer deployments
Month 1Q1Q2Q3Month 12

Get in touch

Let's build something remarkable.

See Desert Link in action — on your data, your workflows, your compliance requirements.

hello@desertlink.io